Outsource QAD Support Team: Stability, Scalability, and Peace of Mind

Your QAD system is the heartbeat of your manufacturing operations. If it stops, your production lines stop, trucks don't leave the dock, and customers don't get their orders. Maintaining an internal team to support this critical infrastructure 24/7 is expensive and difficult. That's why smart manufacturers choose to outsource QAD support team responsibilities to CodeApto. We provide the stability you need at a cost you can afford.

The Hidden Costs of Internal Support

Relying on a small internal team carries significant risks:

• Single Point of Failure: What happens if your only QAD expert goes on vacation or quits?
• Skill Gaps: It's rare to find one person who knows Linux, Progress DB, QAD Financials, and QAD Manufacturing equally well.
• Burnout: Asking your internal team to be on call 24/7 leads to fatigue and high turnover.

CodeApto's Managed Services Model

We offer a comprehensive Application Management Services (AMS) model that goes beyond just "keeping the lights on."

1. Proactive Monitoring

We don't wait for you to call us. Our automated monitoring tools check your system health 24/7. We detect and resolve issues like lock waits, full extents, and runaway processes before they impact your users.

2. Tiered Support Structure

We provide a structured support desk with L1, L2, and L3 tiers.

• L1: Password resets, printer issues, and basic user questions.
• L2: Functional troubleshooting and data fixes.
• L3: Code debugging, complex configuration, and root cause analysis.

3. Continuous Improvement

Support shouldn't just be about fixing bugs. We analyze your ticket trends to identify recurring issues. If users are constantly struggling with a specific screen, we propose training or a process change to eliminate the root cause.

Why Outsource to CodeApto?

We are QAD specialists. It's what we do.

Global Coverage

With delivery centers in multiple time zones, we offer true "follow-the-sun" support. When your US plant closes, our Asia team picks up the baton.

Flexible SLAs

We tailor our Service Level Agreements (SLAs) to your business needs. Whether you need a 15-minute response for critical issues or a next-business-day response for minor inquiries, we have a plan for you.

Knowledge Management

We maintain a detailed knowledge base of your specific environment, customizations, and workarounds. This ensures that any of our consultants can pick up a ticket and resolve it efficiently.

Case Study: 50% Reduction in Support Costs

A mid-sized automotive supplier was spending $500k annually on a team of 4 contractors to support QAD. Coverage was spotty, and user satisfaction was low.

The Solution: They outsourced support to CodeApto's shared services team.

The Result: Annual support costs dropped to $250k. Ticket resolution time improved by 40%, and the client gained access to a wider range of skills (DBA, functional, technical) than they had before.

Frequently Asked Questions